We are very sorry to hear that you did not receive the items you ordered. We'd like to get this sorted for you as quickly as possible - please contact us so we help.
If you have the chance, it would really help us with this issue if you could have the following information when you contact us:
1. Customer reference number
2. Names of products that were missing
3. Product quantity
4. Packer number, which is a 4-digit number either stamped or handwritten on the invoice or on the outside of the package.